Financial Lines Insurance for Town Planners, Surveyors and Property Managers

PROFESSIONAL INSURANCE FOR PLANNERS AND CHARTERED SURVEYORS

Perkins Slade Ltd Complaints Procedure 
We are committed to providing a high quality insurance service to all our clients. If something goes wrong, we need you to tell us about it, this will help us to improve our standards. If you have a complaint, you may raise the matter with the person who handles your policy or claim. They will do their best to address the problem to your satisfaction. It is our experience that most difficulties can be swiftly resolved at this stage. Alternatively, you may contact our CEO or any other Director.               You may contact us:• By telephone 0121 698 8000• By email to complaints@perkins-slade.com• In writing to CEO, Perkins Slade Limited, 3 Broadway, Broad Street, Birmingham, B15 1BQ• By fax on 0121 625 9000Any complaint made by telephone that is not resolved immediately will be followed up in writing.We will then acknowledge your complaint in writing within 5 working days of receipt, providing the name and job title of the individual handling the complaint. The complaint will then be thoroughly investigated.Within four weeks of complaint receipt, we will write to you with our final response and confirm any options available to you if you continue to be dissatisfied. However, if we are unable to provide you with a final response within this time, we will advise you of the reasons for the delay and timescales within eight weeks of complaint receipt when you can expect further contact from us.If we are still unable to conclude the matter within eight weeks of complaint receipt, we will provide you with reasons for the further delay and timescales when we will expect to provide our final response and also confirm any alternative options available to you. In the case of consumers (private individuals), micro-enterprises (an enterprise employing fewer than 10 persons that have a turnover or annual balance sheet  that does not exceed €2million), a charity which has an annual income of less than 1 million pounds sterling, or a trustee of a trust which has a net asset value of less than £1million, if we cannot settle your complaint to your satisfaction you have the right to refer the matter to The Financial Ombudsman Service (FOS) within six months. Contact details are as follows:  The Financial Ombudsman ServiceSouth Quay Plaza183, Marsh WallLondon E14 9SRTel: 0800 023 4567Fax: 0207 964 1001Email: complaint.info@financial-ombudsman.org.ukYour Insurer also operates a complaints procedure, details of which are in your policy.You may contact us:By telephone 0121 698 8000By email to complaints@perkins-slade.comIn writing to CEO, Perkins Slade Limited, 3 Broadway, Broad Street, Birmingham, B15 1BQBy fax on 0121 625 9000Any complaint made by telephone that is not resolved immediately will be followed up in writing.We will then acknowledge your complaint in writing within 5 working days of receipt, providing the name and job title of the individual handling the complaint. The complaint will then be thoroughly investigated.Within four weeks of complaint receipt, we will write to you with our final response and confirm any options available to you if you continue to be dissatisfied. However, if we are unable to provide you with a final response within this time, we will advise you of the reasons for the delay and timescales within eight weeks of complaint receipt when you can expect further contact from us.If we are still unable to conclude the matter within eight weeks of complaint receipt, we will provide you with reasons for the further delay and timescales when we will expect to provide our final response and also confirm any alternative options available to you. In the case of consumers (private individuals), micro-enterprises (an enterprise employing fewer than 10 persons that have a turnover or annual balance sheet  that does not exceed €2million), a charity which has an annual income of less than 1 million pounds sterling, or a trustee of a trust which has a net asset value of less than £1million, if we cannot settle your complaint to your satisfaction you have the right to refer the matter to The Financial Ombudsman Service (FOS) within six months. Contact details are as follows:  The Financial Ombudsman ServiceSouth Quay Plaza183, Marsh WallLondon E14 9SRTel: 0800 023 4567Fax: 0207 964 1001Email: complaint.info@financial-ombudsman.org.ukYour Insurer also operates a complaints procedure, details of which are in your policy.
We are committed to providing a high quality insurance service to all our clients. If something goes wrong, we need you to tell us about it, this will help us to improve our standards. If you have a complaint, you may raise the matter with the person who handles your policy or claim. They will do their best to address the problem to your satisfaction. It is our experience that most difficulties can be swiftly resolved at this stage.
Alternatively, you may contact our CEO or any other Director. 
You may contact us:
By telephone 0121 698 8000
By email to complaints@perkins-slade.com
In writing to CEO, Perkins Slade Limited, 3 Broadway, Broad Street, Birmingham, B15 1BQ
By fax on 0121 625 9000
Any complaint made by telephone that is not resolved immediately will be followed up in writing.
We will then acknowledge your complaint in writing within 5 working days of receipt, providing the name and job title of the individual handling the complaint. The complaint will then be thoroughly investigated.Within four weeks of complaint receipt, we will write to you with our final response and confirm any options available to you if you continue to be dissatisfied.
However, if we are unable to provide you with a final response within this time, we will advise you of the reasons for the delay and timescales within eight weeks of complaint receipt when you can expect further contact from us.If we are still unable to conclude the matter within eight weeks of complaint receipt, we will provide you with reasons for the further delay and timescales when we will expect to provide our final response and also confirm any alternative options available to you.
In the case of consumers (private individuals), micro-enterprises (an enterprise employing fewer than 10 persons that have a turnover or annual balance sheet  that does not exceed €2million), a charity which has an annual income of less than 1 million pounds sterling, or a trustee of a trust which has a net asset value of less than £1million, if we cannot settle your complaint to your satisfaction you have the right to refer the matter to The Financial Ombudsman Service (FOS) within six months.
Contact details are as follows:  
The Financial Ombudsman Service
South Quay Plaza
183, Marsh Wall
London
E14 9SR
Tel: 0800 023 4567
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Your Insurer also operates a complaints procedure, details of which are in your policy.

Perkins Slade Ltd Complaints Procedure 

We are committed to providing a high quality insurance service to all our clients. If something goes wrong, we need you to tell us about it, this will help us to improve our standards.

If you wish to make a complaint, you may do so by contacting any member of our staff by whatever means is convenient to you. 

You may contact us:

  • By telephone 0121 698 8000
  • By email to complaints@perkins-slade.com
  • In writing to: Complaints Officer, Perkins Slade Limited, Tricorn House, 51-53 Hagley Road, Birmingham, B16 8TP
  • By fax on 0121 625 9000

Any complaint made by telephone that is not resolved immediately will be followed up in writing.

We will then acknowledge your complaint in writing within 5 working days of receipt, providing the name and job title of the individual handling the complaint. The complaint will then be thoroughly investigated.

Within four weeks of complaint receipt, we will write to you with our final response and confirm any options available to you if you continue to be dissatisfied. However, if we are unable to provide you with a final response within this time, we will advise you of the reasons for the delay and timescales within eight weeks of complaint receipt when you can expect further contact from us.If we are still unable to conclude the matter within eight weeks of complaint receipt, we will provide you with reasons for the further delay and timescales when we will expect to provide our final response and also confirm any alternative options available to you.

In the case of consumers (private individuals), micro-enterprises (an enterprise employing fewer than 10 persons that have a turnover or annual balance sheet  that does not exceed €2million), a charity which has an annual income of less than 1 million pounds sterling, or a trustee of a trust which has a net asset value of less than £1million, if we cannot settle your complaint to your satisfaction you have the right to refer the matter to The Financial Ombudsman Service (FOS) within six months.

The FOS can be contacted by accessing the website www.financial-ombudsman.org.uk or as follows:  

The Financial Ombudsman Service
Exchange Tower 
London 
E14 9SR
Tel: 0800 023 4567
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk

Your Insurer also operates a complaints procedure, details of which are in your policy.

 

Howden is a trading name of Howden UK Group Limited, part of the Hyperion Insurance Group.

Howden UK Group Limited is authorised and regulated by the Financial Conduct Authority in respect of general insurance business.

Registered in England and Wales under company registration number 725875. Registered Office: 16 Eastcheap, London EC3M 1BD.

Calls may be monitored and recorded for quality assurance purposes.


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